I have been to Oregano's restaurants many times and the food is consistently delicious. Generally speaking, I recommend this chain. You can count on great food (and usually a long wait), which speaks for itself.
This review is particularly for this location at lunch time. We had a party of 7 people and were told it would be a 25 minute wait unless we sat on the patio. The inside of this one seems particularly small, since we arrived right at 11:30 and it didn't seem that busy.
1) Initial acknowledgement and drink orders taken/delivered in a timely manner. They did well, but the waitress informed us that she was also tending bar.
2) Order taken promptly. We had to wait a few minutes, but not too long.
3) Food delivered in a reasonable timeframe. NO WAY - 20 minutes for salads and 40 for food. I had to get up and ask about the food as we were neglected during this time. Salads arrived warm.
4) Once food delivered, server checks back within a couple minutes to ensure everything is correct and you don't need anything. FAIL
5) Order was correct - Yes
6) Check brought quickly once meal is complete and payment processed and returned quickly. FAIL
7) Staff was friendly - Yes
8) Food quality - Great - I had a salad which was tasty.
9) Value - large portions and good value especially if you stick to the lunch menu.
Having someone tend bar and serve tables at the same time reflects poor management. Even though I complained about the time, my concerns were not addressed by management. It took an hour and 45 minutes for our lunch. This is not acceptable. We should not have been offered the patio if they do not have the staff available to provide decent service.