| rev:text
| - I'm one of those people who always thinks about leaving reviews for a business but it just never happens. That streak has been broken after my visit to Cathedral Automotive. These guys were so professional, honest, accommodating and hard working that I had to make sure everyone knows just how great they really are.
I took my 2005 WRX to the guys at Cathedral because I had been hearing a knocking noise from the right front that was causing some concern. I had a couple friends look at it with me but we couldn't figure out what it was to save our lives. One of my friends recommended Cathedral because he had taken his car there a couple times and had always been treated right. I called them up at about 1pm and Shane told me to go ahead and bring it down and that they would take a look at it ASAP. I got there about 30 minutes later and was greeted by Shane with a smile and a welcome, which as some people know can be kinda rare at some shops. Shane listened to what was going on and advised that he'd like to go on a test drive with me to hear it for himself so he could make sure we were addressing the right issue. Sometimes it's hard to explain a noise so it was nice to have him go with me to verify that they would be addressing the concern that I came in about. We went back to the shop and he asked me to wait in the front office while he got it up in the air and took a look at it. It must have been 10 minutes later when John, the owner, came up to the front office and asked me to come have a look at what was going on. I went out to the shop, which I have to say was exceptionally clean and well organized, and went with John to look at my car up in the air. John walked me all around the area of concern showing me piece by piece that all of the suspension and brake parts in the area of the noise were solid and of no concern at all. He then pointed out the actual problem...the shop who i had let do the previous oil change had left two of the plastic push pins out of the protective cover for under the engine and that when air was blowing under it that it was flapping and hitting the underside of the car. John asked to be excused for a moment and came back with a couple replacement pins, popped them in and ot was good as new. I was shocked! Now don't get me wrong, I love my cars and know a lot about them but I will be the first to admit that I'm not a professional and don't know everything. The fact that my friends and i didn't catch that hurts my man pride a bit but I will get over it. I rely on my car to get to work every day and based off what my friend told me would have just trusted them no matter what they said and had them repair it. The simple fact that they took the time to go on the drive with me to verify what was wrong, only had me wait 10 minutes and then actually showed me what the problem was is a testament to these guys professionalism and honesty. After replacing the pins, John lowered it down off the lift and asked me to go for a ride with him to make sure we solved the problem. And you know what? It did! I thought I was going to be looking at hundreds of dollars in repairs and it was simply two little pieces of plastic that someone else had not put back in place. When we got back to the shop John handed me my keys, shook my hand and said "have a good day and come see us again." I stood there with a look of confusion that he must have picked up on and we both started laughing. I said "I have to pay you something for your time and effort and for being so honest." John said to me "listen, this stuff happens and I'm just glad you brought it here to have us look at it. There's no charge for this and if you have any other problems in the future, please come back and see us again." Shocked. Absolutely shocked. Not only did they not try to rip me off like some shops will do, they didn't charge me at all!! I couldn't believe it. I thanked him like crazy and was on my way with a car that didn't make any more noises!
This is exactly what every shop should strive to be like. Most people have no clue what they are talking about with their cars and have to go on trust that what the mechanic is telling them is accurate and honest. I can tell you right now, these guys are accurate, honest and a whole bunch of other positive synonymd that would take a long time to type out. Based on my amazing experience along with my friends who have had nothing but great work done on their cars by these guys, I find the negative reviews posted here insanely hard to believe. As long as I live in AZ I will be taking my car to these guys and no one else. I will be recommending to all my family and friends and anyone else I can tell about them.
Keep up the good work!!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)