This is the worst Rent-A-Car experience I've ever had. The car rental facility is a 45 minute bus ride from the airport. The facility itself is so big it's like walking across an airport terminal just to get to the desk. When we got in line there were 10 people in line in front of us. There were two people behind the desk checking folks in, but in the 15 minutes that I stood waiting there was no movement in the line whatsoever. Taking into consideration that we pre-paid for the car and they knew exactly when we would be arriving, we expected the car to be ready to go. Everyone in line in front of us had also pre-booked their car, so this Rush of people should have been no surprise for Avis. Then when we wanted to return the car one day early they refused to refund us for the day We did not use. I will never use this car company again.