Protech is way too difficult to work with! You call for an appointment, they give you a date. You have to be available to answer the phone between 8 and 9 am. If you don't answer, you miss your appt. If you are able to answer, you're then given a 3 hour time frame. And, of course, it can't be fixed in one visit! Just not worth all the hassle. To top it off, the receptionist feels the need to give a lecture on why your appliance isn't working!!