This review is for the BODY SHOP. I dropped off my car there at 9am to have the bumper replaced. I called in the morning to make sure the part was in, and I was told it was. I saw someone take the car to the back before I left. I called at 3:15pm to check on the status of my car. The receptionist (Stephanie) said the person who took the order to get my car fixed isn't coming in so she doesn't know the status of my car. She doesn't know if my car has been fixed or not. She doesn't know if it will get fixed because the estimator wasn't there to tell anyone what should be done to my car. She doesn't even know where my car was but she thinks it's in the shop. I asked to speak to the manager and she giggled and said he was in a meeting (didn't really find anything funny about that!). What an awful place! Don't take your car here. Service is poor! Stephanie, the receptionist, is a joke!!