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  • I went in to speak with this dealership about trading my car in, it was 845pm and they didn't close until 10pm. I was met by a salesman, test drove the Lexus I saw on line and had them appraise my Lexus. I had a guy come over to me on 3 different occasions that was very very rude to my husband and I, and never introduced himself to me. I was there looking to spend nearly $40k on a car, so I do expect decent service. The sales man asked if I met the finance manager, I said I'm not sure some very rude and demanding guy kept coming over and never introduced himself to me. He apologized for the guys behavior and said he would introduce us once he came back. The "gentleman" and I use the term loosely because I guess it just sounds better than asshole, came back again and said he needed me to tell him what I want to spend on the car....?!?!!? WHAT?!?!?! Um I asked him to tell me what the numbers were looking like, he again said "you need to answer my question" So I proceeded to tell him he has been rude since I got there and treated us awfully. If you don't want to be at work at 9pm...go home but don't treat people like crap and expect people who don't know who the hell you are to discuss their finances with you. And then he told us we needed to leave. I called the dealership to file a formal complaint the next day and they refused to transfer me to someone that could assist, I sent an email on their website, and contacted the head of sales via email and have not heard back from anyone. Per the website...this fellow who is oh so sweet and friendly is the Finance Director. I would figure the dealership would try to do some form of damage control or at least try to say sorry for their employee treating us like shit. Needless to say, I'd rather buy a brand new car from Lexus for $40k and be treated like a human and not like someone that is a waste of time. Needless to say, this was by far the worst experience Ive ever had with a dealership and Id advise you go anywhere other than there if you want to buy a car
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