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  • Wow, tonight was one of the first time we had an unpleasant dining experience at the Yard House. Everyone is normally happy with big smiles on their face except our waiter tonight Justin. Sadly to say, our friend had to call over a manager to complain. She was great and got it turned around to a much better situation. We normally wouldn't complain but with all four of us noticing the attitude in the first 10 minutes we just couldn't let it go. Of course, the food was still great just took a while to get to us especially my drink which took about 25 mins. and it still didn't come out the way I requested it. I know the restaurant was crowded so tried to take that into consideration but still the customer service should have been better. Sorry Yard House you may need to be your own secret shopper. =)
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