This store is totally unorganized. I walked in around 10:30 am to a short line. My order was taken yet I still waited for what seemed like forever. I ordered a panini and a Frap. Sandwich was out rather quick however, it took them yet another 10 mins (I'm being generous) to get my drink to me. There were not that many people in front of me yet, there were at least 7 drinks sitting on the counter with no identified patron to match them up with. While I waited for my beverage, I watched the counter worker continue to place food and beverages on an extremely dirty counter (no bueno). The lack of attention and service leave me with no choice but to rate them a 2. Additionally, the taste of my beverage was absolutely horrible. I've been purchasing the same drink for years (Salted Caramel Frap = Toffee Nut Mocha Frap when not in season on the menu); its not that hard to make since it is a menu item and there is a recipe for it. I was quite disappointed and do not plan on ever going back.