I spontaneously decided to get some piercings and called Skin Factory. The girl, who initially picked up my call, was super helpful and nice over the phone and in person. I think her name was Claudia. Not sure. Her tat book is awesome. Sami actually did my piercing and was super quick and calming. She has a really cool personality, easy to talk to and very professional. I will definitely come back and get more work done here! Totally recommend!