The upside: Really impressive and well-blended tea, bursting with flavor. Beautiful teapots and accessories. Technically awesome and sleek-looking brewing products. Great fresh- brewed samples of several blends of teas.
The downside: Nice tea is really expensive - like $12 for 2oz on average. They say you can re-brew 3-6 times, depending on the type but filling a canister can cost like $70. Extremely pushy staff. They're always trying to sell you fancy brewing equipment, weighing a little more tea than you asked for (at $6/oz, that's a big difference), and just generally acting insistent beyond the norm.
We have a few favorite teas but stopping in to stock up can be a hassle.