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| - Took my bike in to get a flat fixed. Girlfriend comes in a day or two later to pick up the bike. She comes home, tells me she realizes the kickstand is missing.
Shit. Pain in the butt, so I return the next day (hey I got nothing better to do, right?) :
"Hey my girlfriend realized the kickstand is missing." Very long pause, look of inconvenienced, unsmiling disgust from young dude who is busy fixing another bike.
"Well maybe we can put another kickstand on the bike."
Er, really? I relent. Bike is in my hands and in the store, dude says "Leave your bike and we'll get to it at the end of the day." Turns, returns to current repair.
Um, no.
First of all, this is what you say: "Dear sir, really sorry that your KICKSTAND IS MISSING. Let's find it!" You don't treat me and your mistake or theft (who knows, kids, who knows) as an annoyance. You have things ass backwards. YOU ripped my kickstand, whether through a mistake or intent. Either way, let's make this right pronto.
Then you don't say "Hey, leave your bike and we'll fix it later." You fix it now, right now, ahead of all the work that is behind me, because hey I came in and paid BEFORE those other people you're working on now.
This would seem to be common sense.
Fuck it, could not be bothered, and will never go there again. Stuff happens, but the way they handled ensured I'm no longer a customer.
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