I'm warm again! Thank you, Eric (tech) who was very professional, courteous and knowledgeable.
My story - I submitted my claim Thursday night and got a call Friday morning to schedule for Monday. First American Home Warranty. Then I searched the company online and saw these bad reviews and panicked. I called F.A. to ask for another company and they said to try them... Somewhat nervous but understanding that bad reviewers tell everyone and good reviewers usually don't, I waited to make my own opinion.
Opinion - I'd happily have them back again if (hopefully not too soon) I need any A/C or heating help again!
Eric was able to quickly diagnose the problem and fix it. He then did a quick inspection of the vents, filter and air handler and asked if there was anything else he could do them.
Thank you and sorry for the doubt!