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  • This was my winterlicious 2016 experience. If I could give it less then a one star I would. I was very dissatisfied with the service this year. We had reservations for 7:30 PM we got there five minutes early to check in while waiting for the remaining two people. The two others came right at 7:30 PM and the table for four was not ready, we waited about 10 to 15 minutes more while they set the table up for us. Service started out pretty normally the waiter came and took our drink order and then came back to take the remaining orders for dinner. It took some time for the drinks to arrive and maybe 30-40 mins of having placed our orders, we received our appetizers. After finishing our appitizers we waited for another 40-50 mins for our entrees. During the wait, my boyfriend politely asked when our entree would be coming out as it already been hr since we were seated. The server was extremely rude and replied back with "it's been 15 mins since I cleared your table from appetizers". It was longer than 15 mins. So finally, out the entrees came. I got the crispy duck confit it was good overall, but I noticed that the skin was over cooked and was very dry. I know it is suppose to be crispy but it was hard to chew. My boyfriend got the steak frites and was very happy with the goat cheese poutine and the steak itself. My sister got the duck confit and she said hers came out great. My other friend got the beef cheeks risotto and he said that the beef cheeks were not warm and felt cold. We ate that and the wait for dessert was not too bad. The server comes back to collect the dessert dishes and that was when we asked for the bill. I, myself had not check the time through dinner but we started from 7:30 PM and ended up leaving at 10:15 PM due to the horrible and slow service. We waited more than 35 mins for the bill and once it came the sever did not bring us any cotton candy as that was something that I previously enjoyed the last time I was here. I told my friends about it and they were looking forward to the cotton candy experience. It was past 10 PM and we were tired of waiting for the machine, so we walked to the bar to pay. I can't believe I had such a horrible experience this year as I was here last year and I loved the food, the waiting staff was great and the overall experience was outstanding. That was the reason why I decided to come back this year again. After yesterday, I will not come back or recommend this place to any of my friends.
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