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| - I made reservations for 8 people on Friday October 21, at 7:30pm to celebrate my birthday. I have come to ten wine bar in the past (at least a couple of years now) and always remembered the good food and drinks and was very excited to celebrate with good friends, some who have come from out of town just to have dinner.
Our waitress started off friendly enough and was attentive to all my guests who came in but seemed to loose interested quickly and we had to go personally ask for her when we were ready to place our orders. From the beginning, our drinks were wrong. I asked if the bartender could make a pomegranate martini, which was by far disgusting- I later learned it tasted exactly like the supposed feature cherry brandy martini of the evening.
The appetizers were brassiness! 3 tiny tasteless crab cakes for how much money??? The vegetarian tasting looked like left over burritos toppings and was inedible - we all tried our best to eat it, but it was bland, soggy and visually unappealing. We were so exited when the mushroom dish came out, it smelled and looked wonderful, however the bread that was served with it was stale, and the mushrooms had no flavour at all. At this point we were so disappointed, but we were hungry and aside from the martini, we didn't think the drinks could get worse.
When placing our orders, two friends ordered the burger, they were not told it was a $4 upgrade for some disgusting deep fried peameal bacon (if you are going to charge extra for a topping, make sure the customer is aware of this beforehand). The burgers were horrible, and the french fries were under cooked. My sister asked if she could get the grilled cheese that was on the kids menu, and was happy to pay full price for it. The grilled cheese came was so unappetizing and sad. I don't even think there was a full kraft single slice on the untasted bread that literally came with maybe 15 fries. I ordered the spicy pasta dish and was told that there was A LITTLE bit of sausage in the dish. I told our server that I was new to eating meat and was hesitant with how much sausage was in the dish, our server assured me it was very little it was served on top of the pasta like a garnish. My meal came with 6 long noodles and full of overcooked chewy sausage. My friends who ordered the squash pasta and salmon said the dish was fairly tasty but the portion sizes were way too small and they were left hungry. FYI WE WENT ACROSS TO THE IRISH BAR AFTER AND ORDERED PROPER DRINKS AND FOOD.
My sister called the manager over, who is all fairness, seemed genuinely sad that our meals were not up to par and did try to make it up to us. I told him that I has been conversing via e-mail with some other staff about this birthday dinner and have lost all faith in the service with Ten Wine Bar. He did try his best to persuade us into ordering additional meals that he would make sure came out properly, and quickly got the replacement fries for my friends with the burgers. This manager did send over 6 shots, which he told us was their brandy cherry martini feature of the night that was divided into shots- I do wonder if anyone tasted the drink feature of the night, or perhaps the shots (including my martini in the beginning) were purposely watered down. They tasted awful and reminded us of diluted children cough medicine.
Our waitress appeared to disappear after our main dishes were served, we never saw her again until my friend has to leave the table and call her from the bar, telling her we wanted our bills. She did not ask us if we would like tea/coffee/dessert, but miserably handed us our bills. The manager did one thing right by taking the pasta and grilled cheese off our bills, but I felt awful that my friends has to pay for their crappy meals, included $4 for bacon and sweet potato fries, which was we were never told would be an extra charge!
All of the ladies in my group are young professionals, accustomed to dining out at expensive restaurants, ordering drinks and wine by the bottle , we have no problem paying for good quality food and service, and were anticipating a long night filled with excellent food and endless wine/drinks, however we were greatly disappointment. I have never been so embarrassed in selecting a restaurant, and I kept apologizing profusely to my guests and ended up buying everyone drinks at the other bar we went to after, trying to make up for the dinner.
What happened to the fantastic restaurant I used to eat at? Where the staff went above and beyond, and the food was simply delightful? Now, the menu obviously doesn't do justice, as the food descriptions are wrong and leave things out, and the prices do not reflect the portion sizes or quality. What makes things worse is that the restaurant wasn't even that busy!
Please do yourself a favour and look up your reviews at zoomato, TripAdvisor and yelp- you will find that it is not just me that was horrible disappointment.
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