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  • I used this dealership to buy my Honda Civic Hybrid that I had been leasing (attained the lease from another dealership). The sale was fairly smooth and straightforward because I was buying according to the end terms of the lease. But they still got me! I was talked into buying a service contract. It made sense, at the time, given the uncertainty of the life of the Hybrid battery. The documentation that they gave me did not include the list they showed me in the office which went over all of the features that were supposed to be covered, so I ended up quite confused later when I thought oil changes were covered but the service department didn't seem to know anything about it...So I never used it, at all. I did receive a contract that guaranteed a refund for the cost of the service plan if none of the benefits were used (with lots of fine print). Down the road, I decided that I wanted to pay the car off early and pulled out the contract to see if this action would affect my refund. It was not clear to me, so I called the number for the company responsible for the contract - Signet Financial Group - and the number was disconnected. I tried calling the Shadyside Honda salesman who sold it to me, but he was no longer working with the company, so I asked for the financial manager. He was not in, so I left a message with the receptionist. He also wasn't there or wasn't available the next few times I called and none of my calls were returned. I was so angry about the Signet fraud and the lack of response from the dealer, I was afraid to go there in person to find this elusive manager (I would have been all tears). I ended up just going ahead and paying off the car early which I am pretty sure voided my eligibility for the $1540 that was to be owed to me by a company that no longer exists. If you bought a service contract from this or any dealer before March 2011 that has Signet on the contract, you may wish to seek legal help. Here are a couple of resources I found: http://www.oregonlive.com/business/index.ssf/2013/11/signet_financial_settlement_lo.html and http://www.ripoffreport.com/r/signet-financial-group/vacaville-california-95696-6836/signet-financial-group-gregg-lehmanall-seasons-rv-warranty-fraud-vacaville-california-1097967 *Self review: dumb for buying into this shit, too passive and easily defeated.
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