One star for a clean facility and business model and another for a relatively decent cupcake.
We waited in line for over twenty minutes with only a few people in front of us. Nobody had big or complicated orders and the staff of three had no clue on how to expedite the line, as they moved at a snails pace. C'mon people the frickin cupcakes are already baked, it shouldn't take more than 2-3 minutes tops to take an order, box it and cashier it.
Never going back.