I showed up early for my 5 pm appointment. I was informed at 5:10 that my esthetician was "running late" do to her previous client being late. That client was still accepted and given her full time. It is now 5:25 and I still have not been called back. Just "I'm sorry, but you'll still get your full hour" from the front desk person. Basically, I'm being told that my time is less important that the previous client's. I have to wait because someone else was late. This is unacceptable and poor business.