The only reason they're getting 4 stars instead of 5 is because of previous bad experiences with their service department, which might be unfair to the sales staff.
Chris Montalvo was the young man who helped me. He was personable and quick to realize what I was looking for. It turned out that the 2011 Escape with low mileage was the perfect car for me. He was very patient and took the time to explain everything. I was especially appreciative of this since my last car buying experience at Gaudin Ford was terrible and I ended up paying top price for a used car and they tacked on a couple of expensive add-ons that I didn't want or need!
At Friendly Ford the finance department tried to sell me the extended warranty and a couple of other things that would make my monthly payment "only $100 more." Yikes! BUT they were not pushy, just pointing out my options.
Back to the sales staff: I recommend Chris. He will not push you or try to rush you into a decision. I was fairly treated and I feel confident saying you will be in good hands with him.