If I could give this company a million stars, I would. I have a friend whose wires had been chewed through on their A/C unit by their dog. They called George Brazil and this company quoted them $400 to fix it. It is supposed to be 118 degrees today and this dear family had NO A/C! So I called Qual-Tech A/C. They didn't answer, so I hung up. Well, to my surprise (on a Saturday), a wonderful tech (Christian) called me right back. I explained to them how this family did not have $400 and they were really looking for some help. He said he would go check it out and if he could fix it, he would for just the service call charge. I was praying like crazy that he wouldn't charge this family $400 to fix the wires. Well, he just called me. And yes, he could fix the wires without charging anything! AND he hid the wires so that the dog wouldn't chew them again. This is just so incredible that I am blown away by Christian's honesty, integrity and fairness. This family now has A/C on this crazy, hot day. I praise God for this company!!!