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  • I was introduced to Home Masters through an online search for kitchen remodels. I spoke with one man over the phone, I believe his name was Angel, and he was extremely kind and professional. The only thing that irked me during our phone call was not once but twice he told me that my husband HAD to have input over this project and that he should be present. That is not how my husband and I work when it comes to the kitchen but I figured it wasn't a huge red flag so we continued with getting a quote set up. Ron came at a scheduled time and the appointment went quite well. I asked Ron for the quote for my main project and asked him to also add quotes for two small additional areas in the kitchen that I may consider changing all depending on the cost of the main project. Ron told me he would put the quote into three areas and not all wrapped up into one so I could pick and choose which additional projects I might add or not. Perfect! Ron was very personable and friendly and professional and I had a great feeling. Ron gave me a verbal quote, told me what materials I would be responsible for shopping for and purchasing on my own ahead of the job, and suggested the stores I should buy from. I asked Ron for a written quote and he said someone would call to follow up and for me to ask them to send the quote to me in writing. And then... NOTHING. No phone call. No email. Nothing ever again. I am left to wonder why they decided my business wasn't needed. What a waste of my time to have Ron come out and spend almost an hour at my home and then to never hear back. Needless to say, we went on getting quotes from other great companies and it also turns out the Home Master verbal quote from Ron was over TWO TIMES as much as all the next bids! Plus, the other companies do my shopping for me so I don't have to drive all over town to buy granite or tile. Home Masters was a waste of my time and the bid was way inflated.
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