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  • Our cat had been dealing with a rare chronic illness for the last year and a half, and when medications stopped working, we knew the time to say goodbye was getting close. I had originally called the day after thanksgiving to set up the appointment. After speaking with the answering service, I never received a call back, despite the fact that they offer same day and after hours appointments. Our kitty actually started doing a little better, so we dropped the issue for a while and made her comfortable, seeing if she would pass on her own. About a week later I called again to inquire about their hospice services, and surprisingly I did get a call back that evening. Dr. Christina was very professional and offered some very helpful information, but we decided that because of her illness, hospice wasn't really an option. At that point she said when I was ready, give her a call back and she would be there for me. So another week went by, and when Mango's health began declining faster, I had to make the heartbreaking decision to call for euthanasia. The first time I called, the answering machine was full, so I called the answering service, and they sent her a message. No return call. The next day I called again, and the answering service verified that she did in fact receive the page I sent, and they sent another one. That was three days ago, and I still have not heard anything. For anyone who has ever had to make the gut-wrenching decision to make an appointment of this nature, I'm sure they know how much courage it takes to even work up the nerve to call. Once is hard enough, but having to call three or more times without the courtesy of a call back was just devastating. I ended up choosing another vet who returned my call within minutes and we set up the appointment for yesterday. I hate to leave any negative reviews, but for a company that deals with a very sensitive and emotional time in a pet and pet owner's life, I find their lack of customer service completely unacceptable. Save yourself the heartache and go elsewhere.
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