Been here a few times and not a big fan, the wife wanted to go so that's why we went.
6 people in our party, sat where we wanted as not busy. Got drinks and the combo starter, then proceeded to open the cutlery which is rolled in black cloth napkins, only to find that everyone's cutlery was filthy, got the server who replaced them all, opened them up again and they were all filthy again. Asked for a manager, who came over and laughed about it saying sorry it was a mistake. The FIRST time is a mistake, the 2nd time someone is in incompetent and not doing their job. My thing is the cutlery is all hand rolled so the person rolling MUST have seen they were dirty?
We walked out and the service manager heard me say the place was disgusting and he talked us into staying, replaced everything on the table and said he'd take care of us. Good was pretty poor and a $10 credit on the bill was insulting.
We will definitely not be back. Outback Steakhouse right next door, you guys just won a customer