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Attributes	Values
type	rev:Review
dateCreated	2015-05-20 00:00:00 (xsd:dateTime)
itemReviewed	NV Energy
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	WOW, seriously the worst. They're lucky they got 1 star and it's only because finally the supervisor helped me out and waived the fees I was fighting. I started paying my bill online in February and paid it successfully that month but for the March and April bill that I paid online something happened. I received a "Thank you for your payment... Your payment was received" email AND also received a confirmation number in that email for BOTH months. So in my view, I successfully paid and I paid on time! By the time the April bill was received it said the March amount didn't go through. Then I paid both together and apparently that didn't go through either (it turned out I got the routing number wrong on my checking account) BUT NEVER RECEIVED ANY NOTICE FROM NV ENERGY THAT THE PAYMENT WAS DECLINED! Not one email, not one phone call. Had they sent me something I would've paid IMMEDIATELY. I've NEVER missed a payment on anything in my life so why would I start now. Seriously? NV Energy needs a better checks and balances system that alerts the customer of a missed or declined payment BEFORE they go and SHUT MY ELECTRIC OFF!!!! And they shut it when I was away on a business trip and came back to the house with no electricity and all the food in my refrigerator went bad! Are you kidding me?? As if that's not bad enough, I went to pay the total balance at the Walmart in cash right away to get it turned back on, which they did but NEVER told me there would be a NEW Deposit fee, a returned check fee, a remote connection fee and taxes and other fees upwards of $85 dollars I will now have to pay on my next bill??? Hell no. I made every attempt and had every intention to pay and pay on time but because YOUR COMPANY cannot and does not care to alert customers when a payment doesn't go through and you just shut electric off one day with no warning. THIS IS A SERIOUS PROBLEM. I feel they are trying to make a customer miss on purpose so they can collect more FEES! It's a terrible scam. I am a person that would pay on a dime if I heard my check didn't go through and instead I almost end up in a credit / collections situation!? And by the way for the first time ever in my life! This company is the worst! Bottom of the barrel. This is how they get people. DON'T BE BLINDSIDED...ALWAYS CHECK YOUR BILL! Look at every charge and be sure they're not pulling the wool over your eyes. I had to call and speak to a supervisor and spend 40 minutes of my own time to get those charges waived (not to mention the food that went bad that I had to throw out) and thankfully the supervisor did not put up too much of a fight on this, she did politely waive the fees, but I guess because they KNOW they have terrible systems. I wish like hell there were better options than the monopolistic Electric company. Too bad we're stuck with incompetence.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Dena

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