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| - I will NEVER go to the Edgewater again! We were there for a lovely event on February 13, 2016. We purchased drinks twice from the bar and Icehouse Restaurant, and TWICE the bartender gave himself a $275 tip on top of charging us for the drinks. The "tip" charges did not show up on our card until two days later - after the charges for the drinks were already charged. We contacted the Edgewater, who gave us a run-around and kept transferring us to different people. Finally, we were connected with the Edgewater's accountant, Jacob Kuhlman, who claimed that it was a mistake on the bartender's end, and that other cards were charged similarly from that night. I'm sorry, but you don't tip yourself almost $600, charge the cards of other customers, and expect me to believe it was a mistake. We've had such difficulty dealing with the Edgewater refunding us our money. What they don't understand is that their charges to our account affected our balance - which became a HUGE burden on us. We had to cancel our cards, and put holds on every other pending charge. The Edgewater told us they would refund us the price of our drinks for their mistake. This was all refunded one week ago. Yesterday, March 1, we were once again charged for the drinks from the Edgewater. We've contacted the Edgewater again. No response from them. You can't even pay me to go there! I WISH there was a zero star option.
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