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  • Everyone is going to be very nice to you when you come in to sign a new lease or buy a new car. However, you can really judge customer service when you come in for car service, or at the end of your lease to buy out your car. I am giving a 1 star rating based on these experiences that I have had: - My car came out of service once with a tennis ball size depression in the bumper. The service expert simply refused that this happened in their shop. I know that it is my word against his - but I am absolutely sure that I drove my car in without this obvious damage on it. - today I went in to buy out my car at the end of my lease. The buyout price that I was quoted by the manager was about $200 higher than what my contact said. When I asked about it, he said that he does not know why, but he could not care to find out. He told me that if I wanted to know more, I should call Subaru Finance. I also made an extra payment on the lease ( due to automated payments). I wanted to remove this extra payment as well from the buyout amount. I was again told to deal with Subaru finance myself. In other words, I left this dealership today and was not able to buy out my vehicle. I will have to call Subaru finance and go from there... But even more, the entire time I was treated by this manager as a complete waste of time. True, he was not going to make money from a new sale today.
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