Dined in 4/2/2017 with 5 other family members. I regularly grill steaks at home and often splurge for some higher grade beef from AJs so I know what I like and hoe to cook a steak to medium-rare. I am also the kind of person that will eat whatever is given me at a restaurant without any fuss even if it is not what I was expecting. If I eat a meal and it does not meet expectations I cross off that restaurant from my list and move on. I had eaten at Nellie Cashman's a couple month earlier and ordered the $50 Ribeye steak with garlic butter. That steak was wonderful. It was better than any I had ever cooked. The sear was perfect, the texture like butter, the inside was the perfect medium-rare. I was impressed enough that I wanted my family to experience this perfection.
We all sat down and ordered our meals. Of the 6 people at the table 2 of us ordered the Ribeye steaks (both medium rare). The food came out and I immediately knew something was wrong with both steaks. Instead of the plump moist steaks that I had eater earlier these were thin 1/2"-5/8" thick cuts that had an odd shape. Knowing how hard it is to cook a medium-rare steak that is this thin, I immediately cut the steak in half to check it (something I never do normally). The Ribeye was completely grey no pink at all inside. The other part that ordered the steak did the same and found the same result. At a price tag of $50 for the steak alone we sent the steaks back and requested they properly prepare them as medium-rare. The rest of the family members received and ate their food.
A short time later 2 new steaks appeared. The texture and thickness of these steaks seemed more appropriate but after cutting into them we found that they were very rare. I would rather eat an underdone steak than an overdone one so decided to just eat it and move on. The steaks were so cold that the garlic butter had not melted on them.
We decided to get a couple desserts after dinner and they delivered the wrong ones as well. Not sure if they let their chef and experienced staff go or if this was a serious off night but all around a bad experience.
Nellie Cashman's restaurant was the first place I had eaten a steak with a significant price tag and had no regrets. It is unfortunate that they not only made the mistake of overcooking the first steaks but then did not care enough to make the replacements properly. This lack of care for the customer and their own craft is unacceptable and cannot be rewarded by my patronage. There are too many places that want to earn business and take pride in their products to waste time with those that don't.
Nellie Cashman's welcome to the X list.
Good luck to those that eat here. I hope you have an experience like my first :)