Terrible customer service and borderline bait and switch tactics. They asked at check in if I wanted to upgrade to a vehicle, and quoted a fee of $ 75 per day. When they printed out the summary I noticed it was actually $ 75 in addition to the daily rental of the car I originally booked. When I said this isn't what they told me the agent apologized but said they couldn't credit it once it was "in the system", but the people in the garage would make the adjustment once I took the originally booked car. Made no sense, I should have told them to tear it all up and go over to another agency but I was short on time. And yes they are borderline deceptive on trying to charge you for insurance ( ... just the collision today?). Haven't had an issue with Thrifty at other locations, but after this experience I will never use them again.