3/17/14:
I will only take my family to this location for their annual eye exam. John normally greets us when we arrive and always has a smile on his face. He never makes you wait for your appointment and always has your best interest -- definitely not pushy trying to sell expensive glasses or services like other eye exam places. Dr. Benkel is absolutely wonderful and you can tell he likes his job. We've been going here for years and will continue to go here because of John and Dr. Benkel.
Update: 9/12/16
Ever since Dr. Benkel left this place it has gone down hill. Not to mention we haven't seen John in forever (note to the owners -- he's provides the BEST customer service from any store I've visited). We've been going here for years, but the last few times nothing has gone right. We've been charged incorrect co-pay amounts and never get the correct contact lens order. We will drive the extra distance to visit Dr. Benkel in Scottsdale Quarter.