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  • Well, it's been a few days since Heidi came home from the vet with her near-death (Very near death) experience. It was very traumatic for all, especially her. The staff here were incredible throughout the process. They allowed me to visit Heidi in the emergency ward, and gave us some alone time. We both needed it! The staff and doctors were very patient and careful to explain everything carefully. They sent home a great packet of information describing what had happened, the treatment, prognosis, and future treatment and follow up needs. The bill....no one likes to think about this part. They bill was very clear, they were happy to answer questions, and had, on their own accord, actually removed some charges to save us money. wow. Integrity? They had an intern assisting one of the doctors. The intern made a mistake while getting a sample withdrawal from Heidi. We had no way of knowing this and it caused no issues for Heidi. They could have easily kept this a secret and we'd not know better. Instead, the Doctor just expressed this to us, apologized, and took full responsibility for it. very professional. Thank you! A couple days after we got Heidi back, the staff called "just to check on her and see how she was doing." Nice. These people clearly LOVE LOVE LOVE animals and it shows in their work.
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