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  • I had Ace pack and move me. I was not made aware that I couldn't use a credit card upon delivery. I live in a very small town and told the mover I would be right back with a cashier check. When I got back they had unloaded everything and told me they checked off all the boxes and they were all there. My stuff was moved into a large warehouse type building and my boxes were packed so tight together it was hard to get to stuff. I went through all my boxes (which took longer because of how tight they were packed in) in the warehouse and noted things that were missing. However, I did file my claim prior to the deadline. I was told since the boxes were checked off they were not liable and that I could have gone through all my boxes before the movers left and that this is something people frequently do. This is not something I believe they would have waited around for as it would have taken hours and the movers seemed in a hurry to leave. It was also commented that I didn't file the claim until several months later (again I was within the deadline) . The packing also left things to be desired. None of the pieces to one of my bed frames made it and the other bedframe pieces were just thrown loosely on the warehouse floor and some were missing. The screws for my large dresser mirror were in the amoire which I wasn't made aware of so the other movers could not put together my bed or my dresser mirror . My tv remotes were nowhere near the tv and weren't labeled and I had to buy a new cord to the tv because I never found the original. RE: the damaged items I sent them pictures like they asked but they tried to tell me that they were damaged when I moved again which was completely untrue. Basically I am out about $500 of missing and damaged items and they are taking no responsibility whatsoever. I was warned against using them and I should have listened.
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