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  • I am going to give the Newly Opened Hooley House Westlake two stars as it is newly opened and they did try hard. But it just wasn't enough. We got there at 5:20pm. So not overly late at night. The lot was packed and parking was way in the back. So a long walk with two little kids to carry. Went in and we were told they didn't know how long for a table. They couldn't give us a time. Ok. That kind of sucked. We ended up waiting till 6:15 to be seated. All the while many other groups of people we're coming in and just walking right in and grabbing seats. Oh and by the way, one of our dinner party guests had already left cause he was getting tired of waiting. When we were told about the seating they said well we have a booth and a table. The tables on the floor and it's lower than the booth. Ok. Kind of silly. Especially given we had little kids. It was either that or we would be leaving as they had no clue when we could be seated. Sat down and we were waited on multiple people. Regular servers, managers, servers and managers from another restaurant. So that was nice, that they knew there was an issue. Which one of the younger managers said he wanted to buy a couple appetizers for us for the wait. That was fine and all but it took thirty minutes to get them! Waiting and waiting. The water tasted like well water. Had that metal tinny taste. I didn't have any appetizers but I was told they were good. Meal arrives. I ordered a cheddar bacon burger. Medium. Burger was cold and was well done. Also has everything on it even though I asked for it plain. French fries, ice cold. In fact some weren't even cooked! Others dinners were better including them being cooked. Or at least warm. I was asked many times by staff and family how it was. I lied and said fine. They hate going to dinner with me as my meal is always messed up. Or cold. Or overcooked. Seems I had both on this occasion. They did try hard. I will give them that. But it was just horrible and I don't plan on going back anytime soon.
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