I am a fan indeed. But I so wish service in retail environments was much better. The "sales pitcher" at the entrance was forceful, but the samples win you over! The aromas eventually pull you in. Try the the serenity tea.....it has become my favorite. It's herbal & caffeine free and full of herbs like lavender and mint that create a serene sense of well being. I love this place, but it is not for the bigelow and lipton crowd. The prices are definitely sky high. those blends are worth the extra spend!