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| - My husband bought my engagement ring here in May and we went back six months later (we live in West Phoenix and as you know, they are in North Scottsdale) because we were in the 'hood. I had never been there before because I own exactly one nice piece of jewelry: my engagement ring. I am not a big fan of "bling."
So, we wander in and I am looking at shiney things... We are approached by a gentleman who asks how he can help us. I say I would like my ring cleaned and looked at. (If you know anything about Shane you know Tom Shane goes on and on in his commercials about how you can come in "any time" and have it checked and cleaned).
The guy asked us for my paperwork. Uh, dude, I do not drive around with my ring paperwork in my Blazer. We were in the area for the first time in forever, and likely will not return to the area for forever, so just look at my ring, please.
He seemed seriously put off that he had to take my "possibly" non-Shane purchased ring to the back and clean it.
While he was gone I perused. They have decent prices and he PROBABLY could have sold me some earrings or a simple band or a pendant.
Instead...
He comes back and says, "You know, you can have this cleaned anywhere. You only need to come back once a year to have it looked at."
Well, buddy, you're right. I *can* go anywhere to have it cleaned. And next time, I will. And perhaps THAT person will say, "Would you like to see anything while you are here?"
... I give it three stars because my ring is gorgeous and it was a great price.
For future purchases, though, I will stick with other stores.
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