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  • I Have had nothing but good experiences from the moment I called in for the first appointment. We recently moved from Virginia and one of our dogs has some weird growth on his leg - once we were settled I realized it had gotten larger and being new to the area and limited funds with having spent tons of money to move across the country, we had no idea what to do or where to go so I got online and started researching vets, hospitals, pricing, reviews.. then I ran across a coupon for a free appointment for new patients, it was for Banfield which I knew was right up the street so I called to make an appointment. When I made the appointment (there was absolutely no obligation - I asked specifically and it was made very clear it was a free consult examination - equivalent to a well visit of cousre any thing else would be extra but yes it was indeed free) and inquired about their plans, because I had heard of them but I thought they would be too much money, they said they would talk about all the options when we came in and go through everything once the vet took a look at our pup. Long story short - everyone on the phone and in house was very pleasant and nice - busy, yes but no one has ever been anything but absolutely polite. Dr. Cumo is who both our dogs have seen from the beginning and we absolutely LOVE her - LOVE LOVE LOVE her! She is sweet, thorough, extremely caring and always concerned and looking ahead at what to keep an eye on. I have never been up sold anything and they have always told me they will give us prescriptions whenever we wanted or need to get any meds anywhere else or online. The plans are absolutely phenomenal - in simplified terms there are like 3 tiers 1 is I think for puppies, 2 is for adult dogs and 3 is for aging dogs - we have a 2 and a 3 - which both include a yearly teeth cleaning and we pay less than $80 a month for both. WOW - our dogs have never had a teeth cleaning because we could never afford it with well visits and sick visits here and there - I think several vets in Virginia quoted us $1200 - $1500 per dog - it would have cost us upwards of $3000 for both of them for everything - bloodwork, anesthesia, cleaning, etc no way we could afford that. NOW, we can - and I feel very confident in leaving our dogs lives in the hands of Dr. Cumo and all the other staff we have interacted with at this Banfield location. I wish I knew at least a couple names of people that we see often when we go in but they all very kind! we have taken them both in for a check up, another time for a teeth cleaning for both of them, an additional follow up for one and some additional bloodwork for the other to check some ever so slightly off kidney and liver results that Dr Cumo wanted to keep an eye on. So we have probably been in for the dogs about 5 times and always always had a great experience. All in all I think this is the best decision we have ever made concerning our dogs and I am so glad I ran across that free consultation appointment coupon or I might have never known what a great place and what a great deal we could get on health care for our dogs, We couldn't be happier!
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