I love it here! As a dedicated gym goer, it is perfect for me because it is open whenever I need it. I initially belonged to Fitworks in Stow and transferred to their old location across from Richmond Mall. I really didn't like it there, I felt intimidated in certain areas of the gym and didn't like the locker rooms. After spending a year at another gym, I came back. The new facility is new and expansive with plenty of room to do your own thing. The staff is so friendly and I don't feel as intimidated by creepster dudes in the weight section. The facility is pretty clean. When it isn't, they definitely 'hop to' to fix whatever the problem is.