I have no idea what happened to Karri because I have been a client for 5 years and have had no such issues. I have recommended 3 others from my work who all love Princess Center Dentistry. I went in yesterday for my cleaning and as always had a great visit. The hygienist's are all very nice and always do a good job. I have never had an issue with my insurance not picking up the tab or being charged for things I didn't need. Dr. Lewandowski is a great dentist and I did my research before going to him. He grades above the national average on healthgrades.com and the 101 magazine has over and over again rated him as one of the top dentists in the valley. So as always don't let one bad review make you not consider Princess Center Dentistry.