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  • Ordered product due to Black Friday sale. Was great they offered me the sale the day before Black Friday. However, when product arrived the box was partially opened and the insides jostled around. Whether this was a warehouse or transit issue is irrelevant as their return policy states they will not accept any items opened. Doesn't even give me an option to return if I had received this as a gift from someone else off my registry. Overall the experience and very restrictive return policy didn't make the $$$ savings worth the hassel. Now for the mild scratches on the item I will need to deal directly with the manufacturer and deal with warranty hassels. Should have stuck with my gut instinct and ordered from a big business like Buybuybaby as all I would have had to do is exchange for a replacement on the spot. Ordering online from this company is a risk in final product quality in my assessment. Especially when all of their items are expensive.
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