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| - This review is for TODAY'S experience.
I am a Blazin' Rewards Member and absolutely LOVE BWW, but today was something else.
Normally at this location, my family and I sit in the dining area and usually have Jasmine or Amanda as our servers and have a WONDERFUL experience.
Food at BWW is for the most part always great. Understandably, if gets busy especially during game times little things can get missed.
Today I came with a couple of co-workers on our lunch break, arrived at 10:05AM dining room was not open yet so we proceeded to the bar where only 1 other table was taken. Elijah said hello from across the room, and he would be right with us.
He came over and asked for ID's and we tried to start ordering, since we're on a short schedule and we're regulars, we already know what we want. He took only our drink orders and said he would be back. 10:15ish he finally came back to take our order. During the wait for the food, we witnessed a lady try to make a takeout order with him and ended up walking out because she wasn't helped in a timely manner, listened to our server complain that he's getting stares from other customers because they have not been helped yet, and his words were, "It's not my fault they decided to sit in the bar instead of the dining room where servers are available to help them out." WHAT?! I mean we all talk crap. Anyways 10:43 our food FINALLY arrives at this point we asked for checks and to-go boxes since we had no time left to even eat there.
I took a bite of one of my wings, and automatically knew that my order was wrong. I let him know and he took my order back to the kitchen and asked them to change it. Instead of changing it, I was told that my order is actually correct and labeled correctly. (I ordered the BBQ mashup with Mango Habanero and BBQ Sauce.) The wings were way too spicy, which is why I stopped ordering Mango Habanero in the first place. I was given the option to change my order, "but it will take about as long as it took to get to you in the first place." ANOTHER fail, today I just couldn't win.
Unfortunately, I did not have time to speak to a manager right then and there - so I took the number as I walked out and dialed on the way out. The young lady that answered knew exactly who I was, (she witnessed the whole situation) and said she would pass along the info to the manager and encouraged me to call back at 2 pm. At the moment all of the managers were running around and did not have a second to talk.
UPDATE; I called at 2, still no one available. I called 2 days later still nothing. 18 days and still no response from anyone.
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