All round meh . . . coupled with crap service. Food was fine, fell far short of expectations for the place given the hype and ratings.
Went in when place was nearly empty, ordered 2 pieces and the clucker with the tato slaw and fries. After waiting a few mins I notice the table next to us was after picking up an order the same as ours but they had more in the party and seemed a bit confused by what they got and were up and down to the til, so I was a little suspicious they had got our order, but then they started picking at the food so I moved on. So when 20 mins later they are now picking up a second round of meals and throw 75% of what is now obv our meals out, I went go up to ask. Now I get mistakes happen but do not blame the hungry, now impatient customer. Apparently it was our fault we hadn't come up that someone else got our food.
Come on, if I see you give food to someone else I am not going to go try and take it. Given you have a receipt and name system, even if customers are silly enough not to recognise their own food you should make sure you check who you are giving it to. You could also alert us that a mistake had been made so we know why the wait is so long. Also when got the food then it was wrong so disappointing, when tried to explain it was wrong got blank face until I just got frustrated and walked away.
Also a little aircon please?