I had been going to petsmart for my freshwater fish & decided to try somewhere more fish specific. I searched for a well rated store in the valley & loaded up my 2 preschoolers to head to this one.
Let's breakdown how they lost each star.
1. They were supposed to open at 11. Doors didn't open until 11:35. That alone had me pissed.
2. At the first mention of wanting fresh water fish rather than the more expensive salt we were pushed to the end of the line; as in workers walking right to help other customers that came after us.
3. One worker (possibly owner) spent the whole time we were there shooting the shit with a sales rep for tank lighting rather than helping the store full of customers
4. There seemed to be no sense of urgency or concern that my small children & I had been waiting for OVER AN HOUR.
If it was just me I would have lost my cool & booked it out of there ten times over, but the promise of some new fish for my kiddos had me & them waiting.
I was so happy to discover in the end they didn't have appropriate fish to join our current community because the idea of even spending a penny at this place after our experience as first time customers would have drove me nuts.