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  • Went here to get mt Samsung laptop fixed. They were able to fix the damages, since I dropped it, but they also changed the program features of my laptop. Before, I could zoom-in, zoom-out and slide up-and-down with me mousepad, but that feature disappeared once I got my laptop back. Along with it were features from Windows 7. I went back to get it fixed, because I wanted those features back. A tan Asian guy with sticky hair and gauges didn't help out at all. He acted like he was the supervisor, but he DID NOT help me get back how my laptop used to be. He pretty much shrugged me off and said I had to reboot the computer to get those features back. Keep in mind, I still had my warranty and have a Geek Dquad membership! He acted like he didn't know what I was talking about when those features clearly existed in the other laptops. Stupid customer service with a supervisor who was no help at all. THERES NO POINT OF GETTING THE GEEK SQUAD MEMBERSHIP. It's a ripoff and they're not going to be much help. Disappointed. You work to help resolve conflicts with your customers and those who have a membership, do your effing job.
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