Went Sunday night about 7, the place was basically empty, but figured just because it was an off time. The environment was horribly cold, both my husband and guest were freezing so it wasn't just me. My fries came out cold and overly salty. Gross but I ate them because I was starving and I dislike sending food back. My sandwich was also cold and extremely disappointing. I had the Cleveland Cheesesteak. My husband had the Dude Abides and my guest from Dallas had the Parma Italy. All of our fries were on the cold side, but I could at least see steam coming from my friend's sandwich and I think she is too nice and positive to point out anything bad about the meal. Sort of embarrassing when you talk up a place and it ends up falling flat.