We had a fairly pricey ($220)item from sister company, Buy Buy Baby to be returned. I saw online and via their Facebook pages that you can return items from one side of the company to the other as long as you have the receipt and return in 90 days. This was a blessing, as Buy Buy Baby is far further from our home. I even called this store in the morning to ensure that this was their practice. The associate on the phone confidently said yes and that they do it frequently.
My husband brought the item and receipt to a return counter and the associate called the manager since the barcode wasn't scanning and mentioned the return was from the sister store. The manager pulled up the purchase on the computer, looked at it for several minutes and then said abruptly that they do not take Buy Buy Baby returns. When my husband mentioned the online notations and my phone call to this same store earlier the same day, the manager said, "If we accept this return, it would be an expensive return and loss for my store." Ahhhhh, now the true motive is clear. What poor and inconsistent service and a wasted trip for my husband. We will no longer give business to this location.