You REALLY need to listen to the one star folks here. There is a reason the cars are cheaper. I wish I had the ability to put the Seinfeld rental car episode on here. Our experience was an exact copy. They knew how to take the reservation but not how to keep it. Reserving any type of car is simply a crapshoot. I agree the car was dirty before we got it, as others have stated. If you have a few extra hours and just need some additional frustration in your life, this is the rental car company for you.