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  • Incredibly disappointed in this company. My 77 year old father contacted them to have a wine fridge repaired. After paying the $95 service charge(COMPLETELY RIDICULOUS) for the 5 minute appt, the employee said "oh yes it's absolutely worth fixing". We were informed we needed a cold air something or other. For the last 3 weeks, my father has called to try and get updates on what the status is of the part, to which he either received "oh next week" or no return call at all. I finally called this morning, because at this point I feel like they took advantage of a 77 year old man. I asked for a manager only to be told the name of the person who answered the phone again. I explained the situation and was asked for my fathers name. To which the employee said sarcastically "oh yea...". Yes, he has been calling your company REPEATEDLY to get some answers from you! I was immediately told the part can't be found and to junk the wine fridge. I then called the manufacturer of the fridge and was told the fridge and all the parts were discontinued. So, for 3 weeks my father has been getting the run around and it's because "I was exhausting all avenues" and "yeah $95 is the service call charge" TO GET NO RESOLUTION and apparently an employee who has no idea what they are talking about. Terrible customer service. Your customers should not have to call you to get answers, especially not a simple one. All you had to do was keep in touch, instead you ignored and now I had to write a nasty review. Unacceptable. Should have checked Yelp before we called you, this is apparently your companies norm.
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