The Toronto library system is amazing. Their website is incredibly easy and makes finding and ordering books a pleasure. 5 stars for the Toronto library website! The reference library does not "stack up" (pun intended), however.
Minus 1 star - they have thousands of books in this library that you cannot check out! What a waste! I understand for reference and non-fiction books that it is important for these to always be in house as a resource for people working on papers, but fiction? Really? I can't check out a novel? That's frustrating.
Minus star 2 - there is a security guard who sits at the desk of the library and insists on looking into your bag and seeing if you are stealing books. I sometimes go to this library because it is the nearest to work just to return a book. Sometimes when I am returning a book, I am also carrying with me ANOTHER library book, and the security guard requires me to show him the receipt from when I checked it out one week ago. As if.
Now, I go to the Yorkville Library. Neither of these things is an issue there, which makes it way better than the reference library for me.