My home warranty sent out 2 different companies. Both said that I had a problem with my sewer and wanted to fix it for me. One said that there were roots in my line and they would replace a small section. They never provided an official quote, but they were talking about somewhere between $3000 and $5000. The other told me that my whole line needed replaced, as there is a crack running all the way through. They quoted me $10,000. I found CTR on Yelp. I sent a request for a quote to 4 different places. Erik provided me his phone number right away and talked to me about what was going on. He viewed the video I had of the line and told me that there is nothing wrong with my line, but he would need to do a higher quality video to give a final quote. He originally thought that he could do a spot lining inside of the sewer to keep out roots.
When he came out, he discovered that the roots are not in my line at all. They are in the city's line! He did discover that my line had become disconnected from the city line. He called the city and worked with them to get things taken care of. The city came out today and confirmed that the issue is on their property. They will reconnect my line to theirs and get the roots out of their line at no cost to me!! I am incredibly grateful to Erik for taking the time to explain what he was seeing in my line and my options the whole way through. My uncles are plumbers in Illinois, and they double checked and agreed with what he was telling me. He is very trustworthy and helpful. I highly recommend him. He does have a travel fee if he leaves the East Valley. I found it worth the fee to have him come out for something so complicated and potentially expensive.