Their name has "pho" included to let people know it's a Vietnamese restaurant, but the star here is their hot pot! I got the Thai hot pot and the broth is soo flavorful. It's not too salty or spicy. They include lots of fish and seafood too, and the shrimp are huge! I also got the coconut sea snails, and the coconut stew was thick and really delicious!
This place is definitely an authentic Vietnamese restaurant, so I can see why there are negative reviews on the service. I'm sure their complaints are due to the language barrier, but even so, their waitresses are very attentive. Our drinks were refilled multiple times and the owner came around to every table to check how everything was! Super nice.
My family used to drive all the down to SoCal to get good Vietnamese hot pot, but we'll definitely be visiting this place to satisfy our cravings instead now :)