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| - This review is for the salon. The store itself, I've never had any problems with them. Yes, some items have been sold out but hey, when it's popular you have to be quick or um.. I don't know order online where it's guaranteed? Anyway. I called to make a same day appointment and I was told I was going to have an appointment at 4pm with Maria. When I got there at 3:47pm, no one acknowledged me or anything until 3:58pm. Considering I've worked retail before, it's crappy customer service to not even acknowledge someone. Even if that's not your job. I saw four stylists, I know two saw me and not one said anything. Then I get acknowledged and told I could sit in one of the chairs and I wait another five to eight minutes.
Maria comes and she tells me that she wasn't even told about me. She had no idea I was even coming. That ticked me off because I should have known better to ask who I was talking to because I would have told her off. Maria tells me she's with another client and needs another hour. I'm exhausted from a long day and I contemplate if I should stay or go somewhere else. Somewhere between thinking about it, I dozed off. When I woke up, I figured I might as well stay. It was about 5:20pm when I was finally getting my hair started.
I'm pretty satisfied with the hair color I got from Maria. She was very friendly, honest and talkative but not the kind where you'd wish they'd shut up. Also, she spoke very clearly. I have the worst luck with hair stylists and nail techs, they always mumble or speak quieter then a mouse. Not Maria, thank god. Maria's service is five stars for me. The reason why it's not five stars above because whoever answered the phone made me wait over an hour and half because they failed to communicate with Maria. And the fact that I was not greeted or anything while I stood there when I first arrived (Maria was in the back, so she wasn't even out in front when I first came, she doesn't count). And finally, Ulta's price. Good god. I've never spent that much on my hair before. I know I'm a cheapo but geez. It sucks too because I do want to go back and get more purple in, in 4-6 weeks but $141.00? Not too sure.
When I went in, I was expecting at the most, $85-$100.00 dollars. Yes, I did ask Maria how much at first and she said about $111.00 but not including some of the stuff it'd take for my hair to get to purple burgandy. But still, that's insanely pricey in my eyes. I mean, it's not Beverly Hills on Rodeo Drive. For reference, I do have long hair and I had various shades of red and brown before I went in.
My only tiny complaint about Maria was that she didn't do my bangs right when I've gone to get my hair trimmed at Fantastic Sam's for $18 and they do my bangs better. But I'm not really holding it against her. Other then that, she was great. I just hope I can save enough money and maybe not have to pay that same amount or maybe much much less.
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