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| - I couldn't have asked for a better experience working with Tim from TQ diamonds. After literally months of researching diamonds online/offline and speaking with local jewelers, I came to the conclusion that I wanted a Tacori ring, and I wanted a specific diamond. I went to multiple high-end jewelers in my local and surrounding areas to obtain quotes for the specific ring and diamond; however, the prices were unreasonable, and I was not receiving the customer service that I felt warranted my business. This led me to at least explore alternative solutions in the online space. I must admit that I was somewhat skeptical of the whole online buying process, but I realized that I didn't know any of the jewelers in my town any more than someone over the internet.
So, I searched for Tacori dealers in the US and came across Tim online. When I visited his website, I noticed that there was a chat with a jewelry expert capability, so I said, "what the heck." The individual on the other end of the chat session was very helpful and extremely knowledgeable, so I asked him/her were they were located (thinking this was one of the best trained outsourced people ever); he typed Madison, WI. ( It was Tim himself.) That's correct... the owner of the store was up at 1 AM speaking with me about a very personal and monumental decision. It is difficult to find customer service in person, let alone, experience a high level of it from an owner willing to answer a laundry list of detailed questions in the middle of the night via e-chat. This impressed me immediately, and I scheduled a time to discuss things via telephone later that week.
When Tim and I had our first verbal conversation, he was nothing but helpful, professional and candid with me. I purposefully gave him multiple times to upsell me, and he wouldn't do it. Being a business man myself, I could see that Tim is more interested in the relationship development than the sale. He understands that if you build a relationship and treat a person fairly and with respect, the business will come. Ultimately, Tim was helpful throughout the entire process and proactively kept me apprised of where we were in the process. When I had questions, he was quick to respond.
In the end, I received the most amazing Tacori ring I could have ever imagined, and my girlfriend (now fiancé) said yes to my proposal! She couldn't be happier with the ring, and it is truly a sight to behold. I would undoubtedly work with Tim again.
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